Frequently Asked Questions
Everything you need to know about your Forno luxury appliances.
What is the standard shipping timeframe for large appliances?
Most in-stock ranges and refrigerators ship within 3-5 business days. Delivery typically takes 7-14 business days depending on your location, and our freight partners will contact you to schedule a convenient delivery window.
Do Forno appliances come with a manufacturer warranty?
Yes, all Forno products include a comprehensive 2-year manufacturer warranty covering parts and labor. We also offer extended protection plans for additional peace of mind.
What is your return policy for open-box items?
We accept returns within 30 days of delivery. Please note that appliances must be in their original packaging and unused. Returns on non-defective items may be subject to a 20% restocking fee and return shipping costs.
Do you offer professional installation services?
While we provide detailed installation manuals for all our products, we recommend hiring a certified technician for gas and electrical hookups to ensure safety and maintain your warranty status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Affirm for qualifying purchases.
How can I track my appliance order?
Once your order has been dispatched from our warehouse, you will receive an email with a tracking link and the contact information for the freight carrier handling your delivery.